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Go Natural
This notice explains how Go Natural uses personal information when you browse gonatural.co.za, contact us or shop with us. For questions about your information, email info@gonatural.co.za or call 021 852 2744.
Information we use
We use the details you provide, including your name, contact information, address, account details, order history and enquiries, to help you and fulfil your orders. Technical and security records help us protect accounts and keep the website working.
Required order fields help us process and deliver your purchase. Optional information is identified when requested. We process information on an applicable lawful basis, such as fulfilling a contract, meeting a legal duty, legitimate interests or consent where required.
Who information is shared with
Relevant information may be shared with providers involved in hosting the website, processing a payment, delivering an order or supporting our business systems. Access must be limited to what is needed for the service concerned.
Cookies and analytics
Essential cookies support your basket, checkout, account access and website security. If you allow analytics, Google Analytics helps us understand visits and shopping activity. You can change your analytics choice through the website’s cookie controls.
You can also remove or block cookies in your browser settings. Blocking essential cookies may affect the basket, checkout or account features.
Contact forms
Our contact form uses Google reCAPTCHA to help prevent automated abuse. Google’s privacy policy and terms explain how that service handles information. They are available at policies.google.com/privacy and policies.google.com/terms.
Keeping information safe
We use reasonable safeguards to protect personal information. Information is kept for the period needed for its purpose and applicable legal requirements, then deleted or de-identified where appropriate. Please contact us promptly if you suspect a problem with your account or personal information.
Your choices and rights
Subject to applicable law, you may ask to access, correct or delete your personal information, object to relevant processing or withdraw consent where we rely on it. Some transaction records must be retained to meet legal requirements.
Send your request to info@gonatural.co.za. We may need to verify your identity before responding. Promotional messages are separate from essential order messages and must meet applicable consent and opt-out requirements.
Questions and complaints
Please contact us if you have a privacy concern. You may also lodge a complaint with the Information Regulator at inforegulator.org.za.