Go Natural
Thank you for shopping with Go Natural. Please check your delivery details when you order, and contact us if you need help with a delivery or collection.
Delivery options and costs
The available delivery options and charges are shown before you place your order. If your location or an item needs a special delivery arrangement, please contact us before ordering. Any additional charge must be explained and agreed before it is incurred.
When to expect your order
Delivery times depend on stock availability, the item and the delivery address. Contact us before ordering if you need an item by a particular date or would like to check the timing for a special order.
We will let you know about a delay and discuss your options. If an item cannot be supplied, we will contact you and arrange any refund due. We will not send a substitute without your agreement. Delivery estimates do not remove an agreed deadline or your cancellation and refund rights.
Receiving your parcel
Please check your parcel when it arrives and let us know if anything is damaged, incorrect or missing. Photos of the parcel and contents can help us resolve the problem. Courier arrangements do not remove our responsibilities under consumer law.
Collecting an order
If collection is available for your order, please wait until we confirm that it is ready. We will confirm where and when to collect. Bring your order reference so we can identify your purchase.
Address changes and missed deliveries
Contact us promptly if you need to change your address or a delivery attempt has been missed. We will check what can still be changed. Any reasonable redelivery cost for which you are responsible will be explained and agreed before another charge is made.
Contact us
Email info@gonatural.co.za or call 021 852 2744 for help with your order.